Nexon Launcher does not open

microsoftvmicrosoftv
Combat Arms Rep: 200
Posts: 5
Member
edited September 20 in Technical Issues
Hello, ever since a couple weeks ago, the nexon launcher refuses to open, no matter what compatibility settings I set through properties, or if I give it extra permissions. It worked fine until a couple days before maintenance, however I don't think it has to do with that. I reinstalled and restarted my computer multiple times to no avail. I have searched everywhere and see no one talking about this in detail.

Comments

  • SoraIsNotSlothSoraIsNotSloth
    Combat Arms Rep: 310
    Post: 1
    Member
    edited September 21
    yeah same
    i just want to play :/
    microsoftv
  • VirtualityVirtuality
    Combat Arms Rep: 4,180
    Posts: 936
    Member
    edited September 21
    Can both of you please add Nexon Launcher to the exception/exclusion list inside of your antivirus.
    If you were starting the launcher by using the Combat Arms ICON "shortcut" please try
    using the Nexon Launcher shortcut and see if the launcher loads properly.

    Do you get any Errors? Or does the launcher load infinitely?

    Thank You.
  • microsoftvmicrosoftv
    Combat Arms Rep: 200
    Posts: 5
    Member
    edited September 21
    Virtuality wrote: »
    Can both of you please add Nexon Launcher to the exception/exclusion list inside of your antivirus.
    If you were starting the launcher by using the Combat Arms ICON "shortcut" please try
    using the Nexon Launcher shortcut and see if the launcher loads properly.

    Do you get any Errors? Or does the launcher load infinitely?

    Thank You.
    Hello, thank you for replying, I tried this solution, but it does not change anything. I also tried turning off my anti-virus completely, but that also didn't work. I do not get any errors, and the launcher does not load infinitely, in fact, the launcher doesn't open a window, and it only visibly opens in task manager, then instantly closes after appearing through task manager.
  • portageeportagee
    Combat Arms Rep: 210
    Posts: 2
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    edited September 21
    yep having the same issue.
    microsoftv
  • VirtualityVirtuality
    Combat Arms Rep: 4,180
    Posts: 936
    Member
    edited September 22
    That means something is blocking it from executing properly.
    Can you please try performing a clean boot, link below shows how to do it.

    Click HERE for clean boot instructions.
  • microsoftvmicrosoftv
    Combat Arms Rep: 200
    Posts: 5
    Member
    edited September 22
    Virtuality wrote: »
    That means something is blocking it from executing properly.
    Can you please try performing a clean boot, link below shows how to do it.

    Click HERE for clean boot instructions.
    Thanks again for replying, I followed the clean boot instructions, restarted, then reinstalled nexon launcher, but the problem persists sadly.
  • VirtualityVirtuality
    Combat Arms Rep: 4,180
    Posts: 936
    Member
    edited September 22
    Thank You for trying the clean boot alright let's see if this manages to fix the issue
    Please try the following :
    Close all instances of Nexon Launcher. (Ctrl+Shift+Esc)
    Go to your installation folder C:/ProgramFiles(x86)/Nexon/Nexon Launcher
    Delete the "bin" AND "patch" folder
    Execute Nexon Launcher from your Desktop as an Administrator
    Let it update itself
    See if that helps.
  • microsoftvmicrosoftv
    Combat Arms Rep: 200
    Posts: 5
    Member
    edited September 22
    Virtuality wrote: »
    Thank You for trying the clean boot alright let's see if this manages to fix the issue
    Please try the following :
    Close all instances of Nexon Launcher. (Ctrl+Shift+Esc)
    Go to your installation folder C:/ProgramFiles(x86)/Nexon/Nexon Launcher
    Delete the "bin" AND "patch" folder
    Execute Nexon Launcher from your Desktop as an Administrator
    Let it update itself
    See if that helps.
    Tried that, and it seems to update, but then doesn't open still.
  • VirtualityVirtuality
    Combat Arms Rep: 4,180
    Posts: 936
    Member
    edited September 22
    Is it loading infinitely?
    Please try going to the discords support section and ask for help
    since I might not respond in the next 10,20 hours.

    Discord link https://discord.gg/gbajAde
  • microsoftvmicrosoftv
    Combat Arms Rep: 200
    Posts: 5
    Member
    edited September 22
    Virtuality wrote: »
    Is it loading infinitely?
    Please try going to the discords support section and ask for help
    since I might not respond in the next 10,20 hours.

    Discord link https://discord.gg/gbajAde
    No it's not loading infinitely, it simply shows my mouse as the loading circle for a second or two, then does nothing. Joined the discord and posted the problem in support, awaiting a response.